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Technical Account Manager

Flightradar24 is a leading provider of flight tracking data to the aviation and air traffic management industry. We are looking for a versatile and hands-on Technical Account Manager (TAM) to help our customers get the most out of our extensive data services whether to maximize efficiency, reduce costs and/or grow revenue.

You have a proven ability to present technical material effectively to diverse stakeholder groups and to engage effectively with engineers, as well as with senior managers on technical and non-technical matters alike. You are also effective at tech-troubleshooting and problem solving. Preferably you have experience from working with aviation related data.

What you’ll do

  • Technical pre-sales (handle technical enquiries from prospective customers)
  • Data service onboarding (help new customers getting set up)
  • Account management (both technical and non-technical)
  • Proactive technical support and reactive troubleshooting
  • Educate customers about existing and new functionalities
  • Engage in internal discussions and lead projects around customer service and support requirements as well as continuous product and service improvements

Who you are

  • Minimum 2 years of technical support/account management experience
  • Good understanding of aeronautical data, the aviation industry, and basic flight tracking know-how
  • Strong business mindset
  • Interest in working creatively with a diverse set of customers around the world and understand technical and business requirements
  • Extra points if you have experience working with live data services and/or data governance
  • Strong written and verbal English skills (Swedish is not required for this role. Knowing French or German is a plus)
  • BA/BS degree in computer science or engineering field or equivalent practical experience

About Flightradar24

With over 2 million daily users, Flightradar24 is the world’s most popular flight tracking service. Our app regularly tops the App Store and Google Play charts and Wall Street Journal refers to Flightradar24 as the "Facebook of aviation". We also offer a wide range of commercial services and customers include many of the largest names in aviation. 

We're constantly adding new services and improving existing products. To help us meet those challenges, we're looking for creative, collaborative and tech-savvy applicants to join us. Benefits of working at Flightradar24 include:

  • Opportunity to impact a service with millions of end users from all around the world
  • Flexible and social work environment with free beverages, fruit, and snacks
  • Modern office in the heart of beautiful downtown Stockholm, Sweden
  • Being part of a diverse team with 15+ nationalities and 5 continents represented

 

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Stockholm

Brunnsgatan 13
111 38 Stockholm Directions

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email
@fr24.com
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